Frequently Asked Questions

Everything you need to know about your Vesa beauty journey.

Are Vesa products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Vesa products are 100% cruelty-free and formulated without any animal-derived ingredients.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been lightly used.

Are your skincare formulas safe for sensitive skin?

Absolutely. Our products are dermatologist-tested and formulated without harsh parabens, sulfates, or synthetic fragrances to ensure they are gentle on sensitive skin.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.